How to Fix Crashing Apps on an iPhone or iPad

Hand holding an iPhone XS showing the home screen.N.Z.Photography/Shutterstock

Apps can hang or freeze on iPhones and iPads just like on any other platform. The iOS operating system of Apple conceals the application by closing the application. If you're having problems with freeze, freeze or apps, here's how to fix your problem.

Is it a breakdown of application or device?

First, you need to determine if it is a crash of the app or device. It's quite simple: if you use an application and it suddenly quits for no reason, the application crashes. If you use an application and it no longer responds, but you can still access other applications, the application is blocked. If you try to launch an application and it continues to disappear, the application crashes over and over.

If your phone stops responding, it is likely a device problem. Your phone will display a black screen or remain stuck on the Apple logo if the device has failed. In addition, if your iPhone or iPad is slow for no apparent reason and it is several applications, this is a problem with the device.

If you can not connect your wireless headphones, send files via AirDrop, or view AirPlay devices, it is possible that a service used by the operating system has jammed.

Troubleshooting application failures

Applications are third-party software running on your iPhone. Despite the perception that Apple works, many errors can occur and cause blocking, lack of responsiveness or refusal of any opening applications. The problems usually come from code problems, unexpected entries, and even hardware limitations. Applications are made by humans, after all, and humans make mistakes.

If an application suddenly disappears, it is because of a crash. In most cases, reopening solves the problem. If you share analytics with developers (we'll talk about it later), they'll get an incident report that they can use to help prevent the problem from happening again.

How to kill an application that does not respond

If an application does not respond, you can kill it with the help of the application switch. It is not necessary to always remove applications using this method unless they cause problems. The application selector is accessible with the help of different shortcuts, depending on the model of your iPhone:

iPhone 8 and earlier (devices with a Home button): Double-tap the Home button until the list of recently used apps appears.
iPhone X and later (devices without Home button): Swipe up from the bottom of the screen and drag to the right or Swipe up from the bottom of the screen and hold until you see a list of recently used apps. .

You can use this list to quickly switch between applications. Look for the application at the root of the problem, then touch it and drag it to "throw" it and close it. The app will disappear from the list of recently used apps.

The iOS application switch on an iPhone.

Now try to restart the application. Once you remove applications in this way, opening them takes a little longer than if they are hung in the background. That's why you should not kill apps unnecessarily.

Check for updates

Older versions of applications can also cause problems. Upgrading from one major version of iOS to another may cause stability issues if an application is not updated to accommodate changes. Sometimes developers give up their applications entirely.

The most obvious solution here is to look for an update. Launch the App Store, go to the "Updates" tab, then press "Update All" to install the available updates. You can see how long an application has been updated by searching it in the App Store and scrolling to Version History.

Information about the history of the versions of an application in the App Store.

If an application has not been updated for a while, you can search for an alternative. Sometimes developers download new versions as new applications. For example, the drafting application Notes 4 has been renamed Drafts (old version) after Drafts 5 has been freed.

You can view other applications of a developer by typing his name under the description of the application in the App Store.

Reinstall problematic applications

Sometimes applications crash too often. From time to time, we refuse to open, planting each time you try to start it. If you experience any of these problems, remove it and then reinstall it. You will lose all local application data when you delete them, but the problem does not arise if they rely on the cloud (like Evernote, Google Drive and Pages). If the application requires you to log in, you will need to redo it when you reinstall it.

To remove an app from your device:

Tap and hold the application's icon until it moves.
Tap the "X" next to the application, then tap "Delete" when prompted.
Launch the App Store, search the app and reinstall it.

Do not forget that if the application is no longer available on the App Store, you will not be able to download it again.

Check the permissions of your application

Sometimes privacy settings can wreak havoc on your apps. For example, if a map application can not retrieve your location, you need to make sure that it has access to that information.

The microphone settings under the privacy settings on iOS.

Go to Settings> Privacy and check all relevant categories, such as Camera, Microphone or Location Services. All applications requiring your permission to access services or information will be listed here.

Create free space

If your device is flush, you may experience strange behavior of the application. This is especially true for applications requiring free space, such as camera applications, audio recorders, and so on. You may also experience a general iOS slowdown.

The iPhone storage screen on an iPhone.

Go to Settings> General> iPhone Storage to see your free space. Learn how to create free space on iOS.

Contact the developer or get a refund

If you have downloaded the application and it is not working, you can contact the developer or request a refund. To contact the developer, search for the app on the App Store, then scroll down to the "Notes and Comments" section. Tap "App Support" to access the developer's support website. Most of the time, it will be an FAQ, but there is also usually the developer's contact information.

Be sure to describe your problem in detail and include the model of your iPhone / iPad and iOS software version (both are under Settings> About). The "App Support" link is only visible to users who have downloaded this app. Therefore, if you do not see it, make sure you use the same Apple ID with which you purchased (or downloaded) the app.

If you have paid for an application and it does not work, you are entitled to a refund. Learn how to apply for a refund of application from Apple.

Troubleshoot device and iOS issues

iPhone and iPad use Apple's iOS operating system. Although the platform is relatively stable, problems are inevitable. These can include random reboots, software issues, and deadlocks that require manual intervention.

How to restart your iPhone

Many problems are solved simply by restarting your device. If you have noticed strange behavior of the operating system, such as a screen that will not sleep or audio playback problems, a reboot can do the trick.

The method of restarting your device depends on the model of your iPhone:

iPhone 8, X, XS, or XR: Press and hold the Volume and Standby / Standby buttons until "Slide / Power Off" appears, then swipe the bar to turn off your device.
iPhone 7 or sooner: Press and hold the On / Standby button, on the top (iPhone 5s and earlier) or on the right side (iPhone 6 and 7), until "Slide to Power Off" (Slide until power off) appears, then slide the bar to turn off your device.

Once your device is turned off, you can restart it by holding down the Power / Standby button until the Apple logo appears.

Recover an iPhone that does not respond

If your iPhone stops responding or seems stuck, you will have to force a reset by holding some buttons. This differs depending on the iPhone model you are using:

iPhone 8, X, XS and XR: Press and release the Volume Up button, press and release the Volume Down button, and then press and hold the Power / Standby button until the Apple logo appears.
iPhone 7: Press and hold the Volume up button and Power / Standby button until the Apple logo appears.
Iphone 6 or sooner: Hold down the Home and Sleep / Wake buttons until the Apple logo appears.

If your iPhone has a physical home button, it's an iPhone 6. The other models have a virtual home button (software-controlled, no coins). mobile) or no home button.

Reinstall iOS

Sometimes, problems are not resolved by a reboot and it may be necessary to reinstall iOS. This is the last resort for persistent problems related to the main operating system. Such problems may arise from the use of third-party software used to "clean" or maintain your iPhone and jailbreak.

Do not forget that reinstalling iOS causes the loss of all data on your iPhone. Make create an iPhone backup so that you can restore your data when you are done.

Go to Settings and tap your name at the top of the list.
Tap your iPhone in the list of devices at the bottom of the screen (the message "This iPhone" is displayed).
Tap "Find my iPhone". Uncheck "Find my iPhone" and enter your Apple ID password.
Launch iTunes (Windows users can download it from Apple's website) and connect your iPhone with a Lightning cable.
Click on the device icon in the upper right corner (see screen capture below).
On the Summary tab, click Restore iPhone, and then follow the instructions.

Click on the device icon in the top right corner of iTunes.

You suspect a material problem?

If you have tried everything and your problem is hardware-related, you can find out for free make an appointment in the nearest Apple Store or at an authorized service center. If your iPhone is still under warranty, any repairs will be covered and free. You can find out if you are covered on Apple's website.

If your iPhone is not covered, you will only be charged for work that you approve. Apple technicians will run a diagnostic on your device and determine if there are any problems under the hood.

Make an appointment with a Genius Bar or Authorized Service Center

You can then decide if you want to have the device repaired. If repairs are expensive, opt for a new device. Apple will even offer you a recovery credit to use for your new device.

Share analysis to improve software

Would you like to be able to do something to improve the software you use? Go to Settings> Privacy> Analytics to review your current analysis sharing strategies. The analytics are anonymous usage statistics collected on your device, the software that runs on it and the use you make of it.

You can enable "Share iPhone and Watch Analytics" to share information directly with Apple. The company can then use the information to improve iOS. You can also enable "Share with Application Developers" to share anonymous usage and incident reports with third-party developers. This will help them eliminate bugs and create more stable software experiences.

You can enable other options, but none is as useful as these two solutions to enhance your daily iOS experience. Apple promises that no identifying information will be transmitted during this process, but you can disable it if it makes you feel uncomfortable.

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