No matter how much research you do, it's always possible to get something that doesn't work as advertised. This is when you will probably need a refund, and even if Apple does not advertise it, you can indeed get refunds on the App Store. .
While Apple doesn't do much about it, getting a refund on the App Store isn't just possible, it's pretty easy to do. Whether you are requesting a refund for an in-app purchase or a full app, the process is the same. It should be remembered that even if refunds are possible, this is not a way to get a free trial – Apple still does not offer trial for apps – and it Apple is likely to restrict if that is the route you are taking. If you purchased an app that just doesn't work or that is broken in one way or another, however, a refund is possible.
You can request a refund on the App Store in two ways: via the Apple website or using iTunes. It's safe to say that no one likes to venture into iTunes at this point, so let's focus on the web here. It’s easier, faster and doesn’t mean going back in time.
Let's start. To start the process, open a web browser and navigate to Apple's "report a problem" page. It works on mobile and computer.
Once the web page loads, you will need to log in using your Apple ID username and password (and the 2FA code if this is the first login from there particular browser). Enter them and press the arrow to complete the process.
Once connected, you can see all of the apps you've downloaded, even if they were free. The apps will be mixed with other content available from Apple, so if you need to see only your downloaded apps, click on the "Apps" tab at the top of the page.
After identifying the app for which you want a refund, click the "Report a problem" button next to it.
At this point, a new drop-down menu will appear. Select the reason for requesting a refund. There are several options from which to choose:
- I have not authorized this purchase (this selection invites you to contact the iTunes Store support)
- I didn't want to buy this item (or I didn't want to renew a subscription)
- I wanted to buy another item
- The app does not load or download (this selection invites you to contact the developer)
- The app does not work or behave as expected (this selection also invites you to contact the developer)
You will see slightly different options if it is a subscription rather than a one-time purchase. If you indicate that you accidentally bought the app or bought the wrong app, the option to describe the problem will appear below. Enter a brief explanation of your refund request and click the "Submit" button.
At this point, it's a waiting game. Apple should send you an email within a few hours and no later than a few days, confirming that your refund is being processed. Depending on how you funded the purchase, the reimbursement may take longer.