GOG.com now has a refund policy which allows you to refund the games you bought within 30 days, regardless of how long you played them. This new general policy is much more generous than the biggest competitors of GOG like Steam and Epic Games Store.
How to return a GOG game
To return a game, even if you’ve downloaded, installed, and played it, start with submit an application form. You can access the forms by directing any web browser to “support.gog.com“, Then scroll down and click” Contact Us “.
Select “Orders and Payments” at the top to open the refund request form.
Fill in your email and order number. While not required, providing the original order ID will help speed up the process. You can find your GOG order ID in the original order confirmation email.
Choose a type of problem. Currently, there is no “Refund” option, so select “Other order issues”, unless another option is more suitable for you.
Type “Refund request” or similar in the Subject line. Then add a description of why you requested the return. We recommend that you keep your description simple and straightforward, but remember that your mileage may always vary.
Attach any files that may be relevant (such as a screenshot of any issues you are having), then click “Submit”. You will receive an email confirmation of your request and GOG will contact you directly.
Can you really refund any game?
This refund policy is surprisingly generous, especially when you consider the financial troubles in 2019. That said, GOG implores customers not to take advantage of this generous honor-based policy. GOG reserves the right to refuse individual refund requests, but this should be fine as long as you do not abuse the refund process.
GOG’s new policy includes Game in Development (Early Access) titles, as well as pre-orders, which can be returned at any time before release, or within 30 days of release. There is no limit to the number of games you can return in a given period of time. If your country grants rights in addition to these, GOG will honor those rights.
DLCs and Season Passes are available for refunds if they were purchased as standalone items or as part of a game pack that is also refunded in a single transaction. However, GOG is unable to refund unique DLC items that were sold as part of a game pack. If you are requesting a refund for the base game you purchased but not the DLC that you purchased separately, GOG will reimburse your purchases for both the base game and the DLC.
If you are returning a game due to technical difficulties, GOG has an incredible technical support team that will work closely with you to help you resolve your issue, so you can keep playing with pleasure. To do this, Submit a request following the instructions above. Instead, when you reach the request form page, click on “GOG.COM Game Technical Problems” and submit this form.
GOG, which belongs to CD Projekt Red, developers of the beloved Witcher games and the highly anticipated Cyberpunk 2077, has always held a special place in the market due to their focus on preserving much older titles whose developers might even not to exist and no longer (corporately or corporally). You can read the details of this new policy in Updated GOG User Agreementand don’t forget to throw a coin at your developer.