Something Happened: Windows Setup Error Messages Will Finally Be Useful (Maybe)

Something happened

Microsoft Community

Upgrading to a new version of Windows is often a simple matter. But when something goes wrong, you have vague mistakes that are not helpful. in the next version of WindowsMicrosoft will attempt to resolve this problem.

If you have already encountered an error while installing Windows, you are probably totally frustrated and wondering what to do. The message you most likely see contains no description of the problem and simply lists the letters KB followed by a string of numbers. If you tried to do a search, you were led to dozens of totally different entries that did not match your knowledge base numbers and that did nothing to clarify the situation.

Microsoft has started to show new configuration screens to directly tackle this problem recently. Windows Insider Webinar, as spotted by WinFuture. James Atkins and Julia Troxell of Microsoft have clearly articulated the problem and the steps they are taking to solve it.

The current dialogues are vague and confusing

Windows installation dialog with KB00000, return button and refresh button circledWindows Insider Webinar

The problem is not only the vague mistake, but also the lack of action that users can take to mitigate the problem. In the current configuration dialog, you have an error message, but no link to more information to know exactly what's wrong. You have the "Back" and "Refresh" buttons, but none of these buttons solve the problem: they are only options available to the user. In general, the solution is as simple as uninstalling and reinstalling or updating a program or disabling encryption, but the Windows installer currently does not allow the user to know it.

New dialogues provide more information and solutions

Windows 10 Setup Dialog with Uninstall Buttons, Links to Error ItemsWindows Insider Webinar

The new installation dialogs present more information with direct links to the error items. If additional options are possible, such as upgrading a program instead of an uninstall, you will be prompted to "learn more or update." Whenever possible, the dialogue offers solutions. if it is possible that Windows handles an uninstall, it will present this option when it is not possible (because the program is not in Add / Remove programs), a manual installation is then suggested.

The essence of these new dialogs is to provide you with everything you need to know to upgrade, or if it is not possible to upgrade all the information you need to understand why. This should reduce frustrations and help the installation process run smoothly.

Reaching over-informed users is usually the safest bet and, hopefully, Microsoft will be able to share its thoughts in other areas, such as collision dialogs and Windows error messages. Update.

via Ars Technica


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