Last week Garmin took a punch during his boxing training and went down for the account. At least, that’s our best guess as to what happened, because the company still isn’t telling. But after several days, Garmin Connect starts working again for some users, even though the service still seems shaky.
Update, 7/27: A few minutes after the publication of this article, Garmin issued a statement confirming that it has suffered a ransomware attack. The company says it has “no indication that customer data, including Garmin Pay ™ payment information, has been accessed, lost or stolen.” The company also confirmed that it is currently restoring services and warned that systems could be slow due to overdue data loading.
The original report is left intact below.
While we still don’t know exactly what destroyed Garmin, we do know that the company’s call center, customer email support, its mobile app, and the Garmin Connect service and website. everything fell. Garmin acknowledged the outage, but did not provide additional information.
We would like to extend our sincere apologies for the inconvenience caused by the outage to our customers. We hope this FAQ answers some of your questions: https://t.co/e3lgtpZ1Ci
– Garmin (@Garmin) July 25, 2020
The company set up an FAQ, but it doesn’t answer most of our frequently asked questions, such as “why” and “how” this happened. But reports are coming in that users can sync data again, and we’re confirming that here at Review Geek with some of our devices.
But if the data sync works, it is a long process and the iOS app is still giving errors. It’s clear that Garmin didn’t completely solve whatever problem it is. When Garmin is ready to share more information, we’ll let you know.