Last week, Microsoft released a security update for Windows 10. Some Windows users report that all of the files on their desktop have been deleted. Here’s everything you need to know, including how to fix the bug and recover your files.
Fortunately, these files are not actually deleted. The update just moved them to the folder of another user account. It’s better than when Microsoft actually deleted people’s files with the October 2018 update.
Update: Some Windows 10 users now have reported the update has completely deleted their files.
Why the bug seems to delete files
Some people report that their desktop files are “deleted” after installing the update. Their task bars and Start menus are also reset to the default settings.
However, it seems that these files were not actually deleted and are still present on your PC. You can get them back.
The files seem to be deleted because Windows 10 connects some people to a different user profile after installing the update. As Sleep computerAccording to Lawrence Abrams, Windows 10 “loads a temporary profile to use during the update process and fails to restore the user’s profile when finished.”
Microsoft told Bleeping Computer that it was aware of the problem on February 12. Woody Leonhard reported it for Computer world February 13. February 17 Windows Latest wrote that several Microsoft support workers said that Microsoft engineers were working to fix it. We don’t know exactly what is causing the problem on some PCs and not on others.
Blame security update KB4532693
The buggy update is KB4532693, which Microsoft released for Windows 10 on February 11, 2020. Windows Update will automatically install it on your PC. If you’re using Windows 10, you’ve probably already installed it.
We have installed this update on multiple PCs and have not encountered a bug. If your PC has already installed the update and you have not encountered the bug, you do not need to uninstall the update or take action. The bug appears to occur during the update installation process.
How to uninstall the update and recover your files
If you’ve encountered the bug, there is an easy way to fix it and recover your files: uninstall the update that is causing the problem. Several Windows users have reported that this has fixed the problem for them.
AT uninstall an update, go to Settings> Update & security> Windows Update> View update history> Uninstall updates.
You can also go to Control Panel> Programs> View installed updates. The two sequences take you to the same window.
Copy and paste “KB4532693” (without the quotes) into the search box in the upper right corner of the update list and press Enter.
You will see “Update for Microsoft Windows (KB4532693)” appear in the list if the buggy update is installed. Click on it then click on “Uninstall”.
Restart your computer after uninstalling the update. Connect normally and your PC should work normally.
If that doesn’t work for some reason, you can also go to C: Users in File Explorer. You will probably see that your main user profile folder has been renamed. For example, if your user folder is normally “C: Users Chris”, you may see a folder “C: Users Chris.bak” or “C: Users Chris.000”. You can open this renamed folder to find all of your files.
Microsoft support workers told Windows Latest that they can fix the problem for some people by creating a new local user account and transferring files from the old user account folder to the new one.
However, we recommend that you simply uninstall the buggy update. It’s much easier and that would also solve the problem. Microsoft will likely reissue the update in the future when the issue is resolved.
Another recent update is also causing problems
This is just one of the many bugs in the February 2020 updates. Microsoft has removed KB4524244 of its servers last week after the update caused various problems on some PCs, including breaking the “Reset this PC” function.
Unfortunately, Microsoft has not yet extracted update KB4532693 which moves user files. Microsoft hasn’t even listed this problem on its Windows 10 “Known issuesWho should list known issues like these as well as planned fixes.
In other recent news about update bugs, Microsoft has at least fix black wallpaper bug it was introduced with what was supposed to be the latest security patch for Windows 7.
At first, Microsoft said it only organized with Paid extended security update contracts would receive a bug fix. Everyone, including all home users, would only have to face it. Microsoft then changed course and made the update accessible to everyone.