How to Create and Manage User Codes for the Schlage Connect Smart Lock

The advantage of having a keyboard like Schlage Connect Smart Lock is that you do not need physical keys. Instead, you simply enter a key code (aka user codes) and you are gone for shopping. Here’s how to create and manage Schlage Connect smart lock key codes, both on the lock itself and on your phone.

Before you begin, you must know the programming code for your lock, which is located on the back of the inside of the unit. You should have noticed it before installing the lock in the first place, but otherwise, you will have to dismount it and write the programming code. This is necessary to put the lock in programming mode, which allows you to change and manage lock settings.

How to add a user code

Schlage Connect Smart Lock comes with some default codes, but it’s best to create your own code.

To begin, open your door and extend the deadbolt until it is locked (you will start all the programming). From there, press the Schlage button at the top of the keyboard, then enter your six-digit programming code (again, you’ll start all programming this way).

Important Note: How to add a user code

After pressing the Schlage button and entering your programming code, press “1” and enter the new user code you want to use twice. So, if you wanted your new user code to be 1234, enter 12341234. (Note: do not use 1234 as the gate code.)

If successful, the green checkmark will flash twice and you will also hear two beeps. If you get a red X, press the Schlage button to start over.

To add a user code using your phone, you must first connect the smart lock to a local hub. In my case, I use them with the Wink application. Take a look at our installation guide tto findout how. You can use another hub and it should follow a similar process.

Schlage Connect Smart Lock

Select your lock in the application, then press the right arrow.

You may need to enter your Wink password before continuing, but once done, you will access the User Codes screen. Tap “Add a user code”.

Enter the new user code. You will have to enter twice to confirm.

After that, give a name to the user code, as well as a reminder if you need to delete it in the near future. Then click on “Done”.

User Codes
User Codes


How to remove a user code

To remove a user code on the lock itself, press the Schlage button followed by the programming code, then press “2”.

After that, enter the user code you want to delete twice. If you succeed, you will get a flashing green check and two beeps.

You can also delete all user codes by pressing the Schlage button, entering the programming code, pressing “6”, and then entering the programming code again. This will prevent you from unlocking your door with a user code (since there is none) until you create a new user code.

To delete a user code on your phone, press the right arrow to access the user codes for the lock. From there, tap the user code you want to delete.

Then press “Delete this code”.

How to change the length of the user code

The Schlage Connect Smart Lock allows you to use anywhere from four-digit user codes up to eight-digit user codes. Keep in mind, however, that changing the length of the user code will also erase all current user codes, so you will need to create new codes after that.

To change the length, press the Schlage button, enter the programming code followed by “8”, then press the keypad number corresponding to the length you want to use (press twice on this figure). So, if you want six-digit user codes, you need to press 66. If successful, you will get a flashing green check mark and two beeps.

To change the length of the user code on your phone, press the right arrow to access the lock user codes and select “User Code Length”.

Select a number between four and eight, then press “Set User Code Length”.

Remember that this will remove all current user codes, so you will have to go back and create new ones when you do that.

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