PSA: Packages from NewEgg, Nike, and More Might Be Delayed by UPS

A UPS truck turning in a street.
MikeDotta / Shutterstock

You may want to be careful about which companies you order gifts from this holiday season. According to the Wall Street Journal, UPS told its drivers to stop collecting packages from six retailers, including Nike and NewEgg. The companies in question appear to have reached the maximum capacity limits of the shipping company, which in turn could lead to backlogs.

As reported by the Wall Street Journal, the news is spread via an internal messenger sent to UPS drivers. Several drivers have confirmed the message and UPS itself does not deny the report. The memo says drivers must stop parcel pickups for Gap, L.L. Bean, Hot Topic, Nike, Macy’s and Newegg without exception.

In one statement to CNBC, the shipping company explains that UPS has “specific capacity allowances” for its customers during the holiday season.

“We have worked with our large retail clients to make sure they are aware of the capacity they have,” said Glenn Zaccara, UPS director of media relations at CNBC. “If demand exceeds planned allocations, UPS” will work with our larger customers to ensure volume is picked up and delivered as more capacity becomes available in our network. “

Many retailers, including Amazon, Dell, and Best buy, kicked off “Black Friday” long before Thanksgiving this year. The idea was to spread sales and encourage shoppers to shop online to avoid overcrowding in physical stores. Many buyers have followed our advice for order gifts as soon as possible to avoid shipping delays this year.

Although UPS does not confirm or deny that it has cut deliveries to the six retailers, what it says seems to explain the situation. The company can only ship a limited number of packages; resources are limited. In order to maintain a level of “fairness” to retailers large and small, everyone has a maximum number of shipments they can request during the holiday period.

This should help the company avoid saying no to shipping packages to a small business because a larger retailer has shipped too many packages for UPS to process. It appears that Gap, L.L. Bean, Hot Topic, Nike, Macy’s and Newegg have hit limits set by UPS, which can cause delays for businesses.

At this time, it’s unclear when UPS will begin collecting packages for the business. It’s safe to assume that companies will look to other options like FedEx and DHL, but if sales are strong these companies could in turn be overwhelmed. If you plan to order shoes directly from Nike or computer parts from NewEgg, you may want to consider alternatives to get your freebies on time.

You may want to look to another source or market for your gifts or check out the shipping options offered by companies during checkout. One thing is certain, do not wait to order your gifts online if you want to receive them before Christmas. And do not wait to contact customer service either. Everything will take longer this year.

via the Wall Street newspaper

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