It’s safe to say that the oft-delayed Cyberpunk 2077 was the most anticipated game release of 2020. And it’s no exaggeration to say that when this version arrived it was far from perfect. In response to a week of groundbreaking bug reports and gruesome performance on the PS4, Sony has has removed the game from its store and is offering refunds.
Sony made the announcement late yesterday, after some confusion when Cyberpunk 2077 developer CD Projekt Red urged unhappy PS4 and Xbox One gamers to get their money back. (There is no official refund mechanism for digital sales on consoles, unlike Steam and some other PC game stores.) Cyberpunk 2077 No longer appears in a search on PlayStation Store, whether for the PS4 or the PS5, where it seems to have had a much smoother launch. In a brief statement on the website, Sony encourages players who want a refund to contact its support system, where the purchase can be confirmed and canceled.
Players who have already purchased Cyberpunk 2077, either digitally or physically, are free to continue playing if they wish. But at the time of writing, the only way to get a copy for the PS4 or PS5 is to locate a physical version. It’s unclear when the game will return to the digital PlayStation Store, although CDPR will certainly make efforts to do so. The game remains on sale on the Xbox One and X / S Series, as well as all major PC game stores. Notably, the PS4 logo still appears on the game’s official website.
– Cyberpunk 2077 (@CyberpunkGame) December 18, 2020
While its sales alone will keep it from being a “flop,” the initial response to Cyberpunk 2077 has been mixed at best. Pre-release reviews (limited to the PC version) praised its deep world, visuals, and complex systems, but said the pre-release materials were too promising for its innovation and that ‘he had more than his fair share of bugs endemic to the open world genre. Unlike poor performance on older PCs, PS4, and Xbox One, Cyberpunk has been warmly welcomed on Stadia and GeForce Now, where high powered cloud hardware from Google and NVIDIA makes it significantly better than even a mid-range gaming PC.
Developers and publishers sometimes remove games from digital distribution if crucial errors were found, but an AAA version like this being completely retracted by a major console maker is unprecedented. Speculative commentators wonder if CDPR’s hasty recommendation of refunds, though unable to grant them outside of its own PC game store, led Sony to a swift and punitive response.